Franchise Credit Reconciliation Frequently Asked Questions
Hotel loyalty programs reimburse properties for reward night stays and certain member benefits. Hotels must verify that these reimbursements match the activity recorded in their PMS.
Hotel loyalty programs reimburse properties for reward night stays and certain member benefits. Hotels must verify that these reimbursements match the activity recorded in their PMS.
Major hotel brands allow loyalty members to redeem points for free nights. When a guest stays using points, the hotel is typically reimbursed by the brand according to the loyalty program’s reimbursement rules.
The franchise or brand issues reimbursement payments based on program rules, occupancy levels, or predetermined reimbursement rates. These reimbursements are typically issued through franchise financial reporting systems.
Discrepancies can occur if reward nights are not properly recorded, if reimbursement amounts differ from expected program rates, or if transactions are not correctly reflected in financial reports.
Reward night activity appears in several systems including the PMS, loyalty reporting tools, and franchise financial statements. Verifying that each redemption was reimbursed correctly often requires detailed comparison across these reports.
Hotels typically compare PMS reservation data for reward stays with the reimbursement statements provided by the franchise or brand to confirm that payments were issued correctly.
Hotel Audit Wizard reviews loyalty redemption records, PMS folio activity, and franchise reimbursement statements to confirm that reward stays were reimbursed accurately and completely.