Payment Gateway Matching Frequently Asked Questions
Hotels process large volumes of credit card transactions through payment gateways. Matching these transactions with PMS records helps confirm that payments, batches, and deposits align correctly.
Hotels process large volumes of credit card transactions through payment gateways. Matching these transactions with PMS records helps confirm that payments, batches, and deposits align correctly.
Payment gateway matching is the process of verifying that credit card transactions recorded in the hotel’s property management system correspond with the transactions processed through the payment gateway and the amounts deposited by the processor.
Hotels may process hundreds or thousands of card transactions each month. Matching gateway records with PMS transactions helps confirm that payments were successfully processed and that deposits correspond with recorded revenue.
Differences may appear when gateway batches do not match PMS postings, when transactions fail during processing, or when adjustments occur during settlement. These discrepancies may not always be immediately visible during daily operations.
Payment activity is typically recorded across multiple systems including the PMS, payment gateway reports, and processor settlement records. Confirming that each transaction aligns correctly often requires comparing several reports.
Hotels generally compare daily credit card batches, gateway transaction reports, and bank deposits against PMS transaction records to confirm that all payments were processed and settled correctly.
Hotel Audit Wizard reviews PMS transaction data, gateway processing reports, and settlement records to confirm that credit card activity and deposits align correctly across systems.